Planning a beachfront getaway in Jeffreys Bay? Below you’ll find answers to the questions our guests ask most often. If you can’t find what you’re looking for, please contact us – we’re always happy to help.
Check-In & Check-Out
What are your check-in and check-out times?
Check-in is from 14:00 to 18:00, and check-out is from 07:00 to 10:00.
Please let us know in advance if you require a late check-in or would like to request an early check-in or late check-out, subject to availability.
Can I request an early check-in or late check-out?
Yes. Early check-in or late check-out may be arranged, subject to availability and other bookings. Please contact us in advance to make arrangements.
Do you offer luggage storage before check-in or after check-out?
Yes. We are happy to store your luggage for a reasonable period before check-in or after check-out.
What documentation or identification do I need at check-in?
All guests are required to present a valid South African identity document or passport at check-in.
Is your front desk open 24 hours?
No. Our front desk is open from 07:00 to 17:00. However, there is always a member of our team on duty and available to assist guests outside these hours.
Reservations & Payments
Can I book directly with On the Beach Guesthouse?
Yes. You are welcome to book directly with us through our website or by contacting our reservations team.
What is your cancellation policy?
Our cancellation fees are as follows:
- 30% if cancelled less than 14 days before arrival.
- 50% if cancelled less than 7 days before arrival.
- 100% if cancelled less than 3 days before arrival or in the case of a no-show.
During peak season (July and December), a 100% cancellation fee applies if cancelled 30 days or less before arrival.
Please note that a 10% administration fee applies to all refunds. See our full Terms, Conditions & Cancellation Policy.
Do I need a credit card to make a reservation?
No. A credit card is not required when booking directly with us. A 50% deposit is required to confirm your reservation, and the remaining balance is payable on arrival.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express and Diners Club credit cards, as well as bank transfers and electronic funds transfers (EFTs). Please note that we do not accept cash payments.
Is a security deposit required upon arrival?
No. We do not require a separate security deposit upon arrival. A 50% deposit of the total accommodation cost is required before arrival to confirm your reservation, with the remaining 50% payable on arrival.
Rooms & Amenities
Is Wi-Fi available, and is it free?
Yes. Complimentary high-speed Wi-Fi is available throughout the guesthouse.
Do the rooms have air conditioning?
Yes. All rooms are equipped with air conditioning.
Are toiletries and hair dryers provided in the rooms?
Yes. Bathroom amenities and a hairdryer are provided in our rooms and suites.
Is daily housekeeping included?
Yes. Daily housekeeping is provided for all rooms and suites.
Is there a mini-fridge and tea and coffee-making facilities in the room?
Yes. Our rooms and suites include tea and coffee-making facilities, as well as a bar fridge or refrigerator.
What types of rooms are available?
We offer a selection of accommodation options, including:
- Penthouse Room
- Executive Ocean Rooms
- Deluxe Ocean Rooms
- Classic Beach Rooms
- Standard Room – a cosy, comfortable, budget-friendly room with all the essential amenities.
- Two-Bedroom Suites – self-catering accommodation that can accommodate up to four guests.
Do all rooms have sea views?
Most of our rooms and suites offer beautiful beach and ocean views. The Standard Room has a limited view and is ideal for guests looking for a comfortable, more affordable accommodation option.
Do rooms have private balconies?
All rooms have private or shared balconies and/or patios, many with beautiful views of the beach and ocean. Please check the individual room description when booking for specific details.
Are children allowed?
Guesthouse Rooms are reserved only for adults and children older than 13 years.
Children of all ages are welcome in our Two-Bedroom Suites. One child aged 0–3 years may share with their parents free of charge. Camping cots are available on request.
Do you provide laundry services?
Yes. An outsourced laundry service is available at an additional cost. Same-day service may be available if laundry is handed in before 09:00, but this cannot be guaranteed.
Do you offer twin beds?
Yes. All rooms can be configured with two single beds. Please specify your preferred bed configuration when booking.
Are your Two-Bedroom Suites self-catering?
Yes. Our Two-Bedroom Suites are fully equipped for self-catering and are ideal for families, friends or guests who prefer the flexibility of preparing their own meals.
Do the Two-Bedroom Suites have a kitchen?
Yes. Our Two-Bedroom Suites have fully equipped kitchens, providing everything you need for a comfortable self-catering stay.
Do you offer rooms suitable for couples?
Yes. All our rooms are ideal for couples looking for a relaxing beachfront getaway, with beautiful ocean views and easy access to the beach.
Our beachfront location makes On the Beach Guesthouse a wonderful choice for a romantic getaway in Jeffreys Bay.
Do you offer Wi-Fi suitable for remote work?
Yes. Complimentary high-speed Wi-Fi is available throughout the property, making it convenient for guests who need to stay connected or work remotely during their stay.
Dining & Breakfast
Is breakfast included in the room rate?
A full breakfast is included in the rates for our Guesthouse Rooms.
Our Two-Bedroom Suites are self-catering, but breakfast can be added on at an additional cost.
What are the breakfast hours and where is it served?
Breakfast is served from 07:30 to 09:30 in our upstairs dining area, where guests can enjoy beautiful views of the beach and ocean.
Is there an on-site restaurant, bar or room service available?
We do not have an on-site restaurant or offer room service. However, guests can enjoy drinks at our on-site self-service bar while taking in the beautiful ocean views. There are also several excellent restaurants nearby.
Location & Transportation
Do you offer free parking, and do I need to reserve a parking space in advance?
Yes. Complimentary, limited on-site and off-street parking is available for our guests. Parking does not need to be reserved in advance.
Where is the nearest airport, and how do I get to the property?
On the Beach Guesthouse is approximately 86 km from Gqeberha (Port Elizabeth) Airport, about a one-hour drive by car. Detailed directions can be provided on request.
Do you provide an airport shuttle service?
We can assist with arranging airport transfers on request. We will obtain the best available price for your transfer requirements.
How close is the property to local attractions or the town centre?
On the Beach Guesthouse enjoys a beautiful beachfront location and is approximately a five-minute drive from the centre of Jeffreys Bay, with many restaurants, shops and attractions nearby.
How close are you to Dolphin Main Beach?
Dolphin Main Beach is approximately 2 km from On the Beach Guesthouse, making it an easy walk along the beach or just a short drive away.
How close are you to the famous Supertubes surf break?
The world-famous Supertubes surf break is approximately 1 km from On the Beach Guesthouse, making it an easy walk along the beach.
When is the best time to visit Jeffreys Bay?
Jeffreys Bay is a wonderful destination to visit throughout the year, with each season offering something different.
- For surfing: The main surf season is generally from May to September, when more consistent south-west swells produce excellent conditions. June to August is traditionally the peak period for larger and more powerful waves, making it particularly popular with experienced surfers.
- For warm weather and beach holidays: December to March is ideal for visitors looking for warmer temperatures, long beach days and a traditional South African summer holiday atmosphere. Summer surf is generally smaller and less consistent, which can be more suitable for beginners and those taking surf lessons.
- For fewer crowds and pleasant conditions: The shoulder months, particularly March to May and September to November, offer a wonderful balance of pleasant weather, fewer visitors and excellent opportunities to enjoy the beaches and outdoor activities.
- Peak holiday periods: Jeffreys Bay is busiest during the South African summer school holidays, especially December and early January. The winter surf season can also attract many visitors, particularly during major surfing events and school holidays.
Whatever time of year you visit, Jeffreys Bay offers beautiful beaches, ocean views, outdoor activities and a relaxed coastal atmosphere.
Policies & Guest Restrictions
Is the property pet-friendly?
Unfortunately, pets are not permitted on the property.
Is smoking allowed on the property or in the rooms?
All rooms are strictly non-smoking. Smoking is permitted only in designated outdoor areas.
Do you have a swimming pool or hot tub on-site?
No. We do not have a swimming pool or hot tub on the property. However, we are located right on the beach, with the ocean just steps away.
What is your policy regarding external visitors?
- External visitors are welcome between 08:00 and 22:00 and must report to reception or management upon arrival. Visitors are required to present valid identification and sign the visitor register.
- Registered guests are responsible for the conduct, damages, noise or disturbance caused by their visitors.
- Guest parking is reserved for paying guests unless prior approval is obtained from management.
Is the property wheelchair accessible?
Only the Coral Two-Bedroom Suite, located on the ground floor, may be considered suitable for guests using a wheelchair. However, please note that the suite is not specifically designed as a fully wheelchair-friendly or accessible unit, and the rest of the property is not wheelchair accessible.
We recommend contacting us before booking to discuss your specific accessibility requirements so that we can advise you appropriately.
How does the property handle power outages or load shedding?
The guesthouse is equipped with solar panels, inverters and batteries to help keep essential services running during power outages, including lights, TVs, Wi-Fi and the ability to charge phones and laptops.
Beach & Surfing
How close is the guesthouse to the beach?
On the Beach Guesthouse is located right on the beachfront, allowing guests to enjoy direct access to the beach and spectacular ocean views.
Can we see the ocean or watch dolphins and whales from our rooms?
Most of our rooms and suites offer beautiful beach and ocean views. Dolphins can often be spotted in the bay, and whale sightings may be possible during whale season.
Our beachfront location also offers wonderful opportunities to watch surfers, marine life and spectacular sunrises over the ocean.
Do you have beach towels and beach chairs available?
Yes. Guests are welcome to use our complimentary beach towels and beach chairs during their stay.
Is there a place to wash off sand and store surfboards or wetsuits securely?
Yes. An outdoor shower and hoses with spray nozzles are available for guests to rinse off sand, surfboards and wetsuits. Secure surfboard storage is available.
Is the area safe for walking along the beach or to nearby restaurants?
Guests can generally enjoy walking in the area and along the beach during daylight hours. As with any destination, we recommend staying aware of your surroundings and keeping to well-populated areas.
At night, we recommend using a vehicle rather than walking. If walking is necessary, we suggest staying in populated, well-lit areas and avoiding walking alone.
Is On the Beach Guesthouse suitable for surfers?
Yes. On the Beach Guesthouse is an ideal choice for surfers visiting Jeffreys Bay. We are located right on the beachfront with direct beach access and are close to the world-famous Supertubes surf break.
We provide facilities to rinse off after surfing and offer secure surfboard storage for our guests.
Things to Do in Jeffreys Bay
Are there activities in Jeffreys Bay for adults?
Yes. Jeffreys Bay offers a wide variety of activities for adults, including world-class surfing, beach walks, horse riding, mountain biking, hiking, fishing, kayaking, stand-up paddleboarding, deep-sea fishing and skydiving.
The area is also home to beautiful beaches, nature reserves, excellent restaurants and golf courses. See our Activities page for more ideas.
Are there activities in Jeffreys Bay for children?
Yes. Jeffreys Bay offers plenty of family-friendly activities, including beaches, surfing lessons, water activities, family restaurants and outdoor adventures.
Nearby attractions and activities also include water parks, hiking and cycling trails, horse riding and family-friendly nature experiences.
Is there a braai or barbecue area available?
Yes. Braai facilities, a fire-pit/boma and a picnic table are available for guests to enjoy during their stay, all with stunning beach and ocean views.
Are there restaurants nearby?
Yes. Jeffreys Bay has a variety of excellent restaurants, cafés and bars nearby, offering everything from casual meals to fresh seafood and local cuisine. Our team will be happy to recommend restaurants based on your preferences.
Ready to Book Your Stay?
Experience beachfront accommodation, beautiful ocean views and the relaxed coastal lifestyle of Jeffreys Bay at On the Beach Guesthouse.
Book directly with us for the best rates, personalised service and assistance with your reservation.
Contact us directly
Phone: +27 (0)42 293 3427
Mobile: +27 (0)82 527 9414
Email: info@onthebeach.co.za
Address
32 Waterkant Street
Ferreira Town
Jeffreys Bay, 6330
South Africa
We look forward to welcoming you to On the Beach Guesthouse.
